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Terms of Service
Last Updated: March 11, 2026
Latch Back Office LLC ("Latch," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at golatch.com, use our bookkeeping, payroll, tax filing, and financial management services, or otherwise interact with us.
By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
1. Acceptance of Terms
By accessing golatch.com or using any services provided by Latch Back Office LLC ("Latch," "we," "us," or "our"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use our services. Mobile carriers are not liable for delayed or undelivered messages. SMS communications are intended for individuals 18 years of age or older.
2. Services Provided
Latch provides bookkeeping, payroll, tax filing, fractional CFO, and financial management services to small and mid-sized businesses. Specific services are defined in a separate service agreement or proposal signed by both parties. Latch reserves the right to modify, suspend, or discontinue any service at any time with reasonable notice.
3. SMS and Text Message Communications
By providing your phone number and opting in, you consent to receive SMS messages from Latch Back Office LLC, including appointment reminders, account notifications, and promotional messages. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance. SMS consent is not a condition of purchase. We do not sell, rent, or share your phone number or SMS consent with third parties for their marketing purposes. Mobile carriers are not liable for delayed or undelivered messages. SMS communications are intended for individuals 18 years of age or older.
4. Fees and Payment
Fees for services are outlined in your service agreement. Payment is due as specified therein. Latch reserves the right to suspend services for accounts more than 15 days past due. All fees are non-refundable unless otherwise stated in writing. Chargebacks initiated without first contacting Latch to resolve a dispute may result in immediate termination of services and pursuit of any amounts owed.
5. Client Responsibilities
You agree to provide accurate, complete, and timely information necessary for Latch to perform its services. You are responsible for reviewing all work product delivered by Latch and notifying us of any errors within 30 days of delivery. Latch is not responsible for errors resulting from inaccurate or incomplete information provided by you.
6. Intellectual Property
All proprietary tools, templates, dashboards, processes, and systems developed by Latch remain the sole property of Latch Back Office LLC. Client data and financial records remain the property of the client. Upon termination of services, Latch will return or provide access to your financial data in a standard format within 14 business days.
7. Confidentiality
Both parties agree to keep confidential any non-public information shared in connection with the services. Latch will not disclose your financial information to third parties except as required to perform services, comply with legal obligations, or as described in our Privacy Policy.
8. Limitation of Liability
To the maximum extent permitted by applicable law, Latch Back Office LLC shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services. Our total liability to you for any claims arising from or related to our services shall not exceed the total fees paid by you to Latch in the three (3) months preceding the claim.
9. Disclaimer of Warranties
Our services are provided "as is" without warranties of any kind, express or implied. Latch does not provide legal, tax, or investment advice. Any tax-related services are performed as a bookkeeping and preparation service only. You should consult a licensed attorney or CPA for legal and tax advice.
10. Termination
Either party may terminate services by providing 30 days written notice. Latch may terminate immediately for cause, including non-payment, violation of these Terms, or conduct harmful to our business or staff. Upon termination, you remain responsible for all fees owed through the termination date.
11. Governing Law and Disputes
These Terms are governed by the laws of the State of Georgia, without regard to conflict of law principles. Any disputes shall first be submitted to good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction.